Terms and conditions

Terms and conditions

Parties

Owner/sales person/booking management

Method di Michael Bolognini, via San Pietro, 11 – Busto Arsizio (VA) – Italy – VAT 03466170127

“Tentsile Experience Camp Il Nido nel Parco Vigevano”

Customer

The customer commits to complying with these terms and conditions when buying products and services on https://tentsilecamps.com/en/italy/vigevano related to “Tentsile Experience Camp Il Nido nel Parco Vigevano” ’s Internet services or other. The “Tentsile Experience Camp Il Nido nel Parco Vigevano” will be named only as “Il Nido nel Parco” in the terms and conditions.

Booking terms and conditions

These terms and conditions apply to products and services rented and booked on https://tentsilecamps.com/en/italy/vigevano. These are both referred to as “object”.

Booking

• The customer is responsible for learning about the object(s) of booking and instructions as well as the terms and conditions related to the booking.
• The booking made by the customer is binding when the order/payment confirmation has been sent to the email address given by the customer.
• The customer pays the booking according to the payment method chosen and complying with its terms and conditions.
• The booking system sends an order/payment confirmation to the email address given by the customer and the terms and conditions related to the object(s) of booking
• “Il Nido nel Parco” takes no responsibility for failed bookings, and the customer must immediately contact “Il Nido nel Parco” to correct the situation.
• “Il Nido nel Parco” does not guarantee that the object is available in this situation.
• If the object is not available, the money is returned or another object is offered in its place, if possible.

Cancellations and changes

• Cancellation date is the day when “Il Nido nel Parco” receives the information about the cancellation by mail.
• The customer is responsible for sending the cancellation in time.
• If the customer cancels booking
  • when there are 30 days or more before the beginning of the booking, a delivery fee will be charged. The delivery fee is 80 Euros (incl. VAT 22 %).
  • when there are less than 30 but at least 14 days before the beginning of the booking, 60% of the object’s rental price will be charged.
  • when there are less than 14 days before the beginning of the booking, the rental price will be charged in total and no refund will be possible.

Owner’s right to cancel the booking

• In case of force majeure, “Il Nido nel Parco” has the right to terminate the rental agreement. The termination is immediately communicated to the customer who has rented the object.
• In this case, the customer has the right to a full compensation of the rent paid.
• Possible costs accrued to the customer due to force majeure will not be compensated.

Outdoor activities always include a rain and river situation check. In case the programme cannot be carried out safely or according to the set quality of content, “Il Nido nel Parco” has the right to move or, if necessary, completely cancel the programme.

In case of dangerous conditions throughout the programme, such as hard wind, heavy fog, thunder or other phenomenon that prevents some of the programme or all of the programme that has already started, “Il Nido nel Parco” will do its best to replace the programme with other programme suitable for the customer. “Il Nido nel Parco” takes no financial responsibility in a case such as the above and will only compensate the costs of what can be cancelled.

“Il Nido nel Parco” has the right to dismiss or terminate the service if force majeure, such as a fire, natural catastrophe, authority action, strike or other similar unforeseen event not depending on “Il Nido nel Parco” should prevent performing the service or make it significantly more difficult.

In addition, “Il Nido nel Parco” has the right to cancel all of the programme in case the service provider falls ill or other severe personal cause occurs, if no replacement is available. In this case, too, the paid sum in total will be returned to the registered participants.

If the agreement is dismissed, the paid sum in total must be returned to the customer, or if the service is terminated, a sum that covers the part of service that was not delivered.

“Il Nido nel Parco” must immediately inform the customer about the cause by which the service cannot be delivered.

 

Object

• The object is been specified on https://tentsilecamps.com/en/italy/vigevano and the related detailed description of the services offered and related equipment

 

Use of the object

• The object has been specified in an object description.
• During the entire stay the bookeraccept the apply all the rules of the Ticino River Park as indicated at http://natura.parcoticino.it/images/PDF/regole.pdf a
• During the rental period, the customer has the right to use the object and its equipment as well as specified services.
• If the booker notes any faults or other issues related to the object, they must immediately notify this to the booking manager.
• The customer takes care of the tidiness of the object as well as removing all waste during and after the rental period.
• The customer is responsible for cleaning the object and its surroundings at the end of the booking.
• In case the customer has failed to clean the object or the area, “Il Nido nel Parco” will invoice its cleaning costs in full or at least 150 euros.
• The object is used by the customer during the time specified in the object description.
• Pets will be not allowed
• The customer must learn the safety and use instructions of the object. These instructions will be available in the accommodation and will be sent by mail in case of request
• Accommodation must be used with care according to its normal purpose as instructed
• “Il Nido nel Parco” allows entrance of one (1) vehicle (car, van or motorcycle) in the private unguarded parking areaIl Nido nel Parco” will be not responsible of any damage at the vehicle or it’s content that may occurs in the unguarded parking area as like in the public in the parking.
• In any circumstance, the vehicle cannot be driven in the areas not allowed by the Ticino Park regulation.
• The booker accept all the terms and conditions for rental equipment and for any equipment used during the entire stay.
• The customer must learn the safety and use instructions of the equipment. These instructions are available in the accommodation. Equipment must be used with care according to its normal purpose. The rental customer commits to performing a safety inspection during the rental period.
  • Rental equipment may not be taken outside “Il Nido nel Parco” or out of the area used for services in object.
  • Rental equipment may only be used within the terms and conditions in places that apply the user’s skills and competence level.
  • The customer always uses all equipment and accessories at their own risk.
  • The customer must return the equipment immediately at the end of the rental/using period to the agreed place, cleaned and otherwise in the same condition as it was in the beginning of leasing. The rental customer must inform “Il Nido nel Parco” immediately if the equipment cannot be returned on time. “Il Nido nel Parco” has the right to claim 50% more rent for the extra time if there is no other separate agreement.
  • The customer is liable to compensate the damages and costs that affect the rental equipment or any equipment equipment used during the rental period ot the and are due to incorrect handling or insufficient maintenance.
  • The customer is liable to compensate for equipment destroyed or lost during the rental period to its full purchase value.
  • The customer is responsible for following transportation, safety and other orders.
  • The customer is obliged to inform the “Il Nido nel Parco” immediately about any fault noted in the equipment.
  • “Il Nido nel Parco”is obliged to make repairs that are due to normal use of the equipment. “Il Nido nel Parco” is not responsible for any direct or indirect costs or damages that may accrue to the renter due to the use or failure of the equipment. “Il Nido nel Parco” does not commit to delivering new equipment to replace a broken one or to compensate for any indirect or direct costs due to termination of work.

Compensation for damages

• The customer is liable to compensate for “Il Nido nel Parco” damages caused by the customer on the object or equipment. The booker is also liable for any persons visiting the object and any damages they may cause during the booking.
• “Il Nido nel Parco” does not compensate any damage or cost accrued to the customer due to natural conditions, such as insects, animals, thaw or unexpected changes in weather.
• The damages to compensate include extra and futile costs to the customer due to an error.
• “Il Nido nel Parco” is not liable for any damage caused by force majeure or other unforeseen reason that “Il Nido nel Parco” or their auxiliary business supplier could not have prevented by taking special care.
• The customer must follow “Il Nido nel Parco” s understandable instructions, warnings and orders related to the use of the service and use safety equipment as instructed.
• The customer is liable for any damages caused to “Il Nido nel Parco” or third parties on purpose or by negligence of themselves or minors in their control.
• The customer is obliged to obtain and possess valid documents, like passport, visa, driving or firearms license, or fishing permission, needed to use the service.
• “Il Nido nel Parco” is not liable for any voluntary insurance needed by the customer during travel but the customer is personally responsible for insurance coverage, for example regarding cancellations.
• If the customer does not use all agreed services or only uses some of them, they have no right to demand discount or return of payment on this account.

Insurance

• The participant must ensure that the product, service or trip suits the level of their physical ability or competence.
• By booking, the participant accepts the risks that are involved in every trip or activity as well as travelling to and being at a destination.
• The participants must by themselves manage insurances for possible illness and accident and for travel, luggage and cancellations. 
• “Il Nido nel Parco” recommends all customers to obtain personal travel and accident insurance.

Safety

• There is a safety plan for every programme, product and service organized by “Il Nido nel Parco”, the main ideas of which the guide will explain to the group.
• The participant commits to following written and/or oral safety instructions.
• If necessary, a participant who does not follow safety instructions can be removed from the group and may be denied any participation in the programme. In this case“Il Nido nel Parco” does not return the participant fee.
• In case it is mentioned in connection with the product, the customer is committed to delivering additional information (regarding health, for example) needed by “Il Nido nel Parco” to deliver the service.
  • “Il Nido nel Parco” commits to keeping this information confidential and disposing it after it is no longer needed to deliver the product in question.

Notifications and dispute settlement

• The customer is obliged to immediately notify “Il Nido nel Parco” or its representative about possible faults that can be repaired during the use of the service.
• Other possible notifications that cannot be repaired during the use of service and compensation claims thereof must be submitted in writing to “Il Nido nel Parco” within a 1 das from noting the fault or its obvious notability.
• In case no satisfactory solution is found on the matter or a compensation claim is involved, the complaint must be submitted in writing within one month after the end of the rental period or programme.
• “Il Nido nel Parco” strives to handle complaints as fast as possible and within one month at maximum.

Terms of delivery

Validity of an agreement

• A binding trade agreement comes into force when the order has been confirmed (order/payment confirmation).
• Order/payment confirmation is delivered to the customer by email.

Payment terms

• “Il Nido nel Parco” applies reliable and safe payment agents for its services.
• “Il Nido nel Parco” does not save bank or credit card information in any stage of the process.
• The customer commits to complying with the terms of the selected payment method.
• Payments by invoicing “Il Nido nel Parco” (for businesses and communities)
  • Invoicing is only for the use of businesses and communities.
  • The invoice must be paid by the specified due date.
  • In case the invoice for a booked object or product is not paid by the due date, the order is removed and the object is returned to the store.
• In case payment transaction has not been completed at the moment of order, “Il Nido nel Parco” does not handle the order.

General terms and conditions

• The prices stated in the online service are all value-added taxable.
• We apply dynamic pricing in our accommodations. The prices depend on the number of guests and the time of accommodation, and they vary monthly, weekly and daily.
• We sell products to private persons of legal age as well as to business customers.
• We reserve the right to change prices.
• The customer is responsible for the validity of the information given.
• “Il Nido nel Parco” has the right to use and assign registered address information for direct sales, remote sales and other direct marketing as well as market and opinion surveys unless forbidden by the customer. Forbiddance can be created using the contact information stated in the terms and conditions.

We reserve the right to change our terms of delivery. Before ordering, the customer must learn the valid terms of delivery.